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Privacy Policy for Davids Global Mall

Davids Global Mall, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information through our mobile application and website.

1. Information We Collect

To provide a seamless shopping experience, we collect the following categories of data:

• Personal Identifiers: Name, email address, phone number, and physical shipping address.

• Financial Information: Payment details and transaction history (processed via secure third-party gateways).

• Device & Usage Data: IP address, device ID, operating system, and app interaction data (e.g., items viewed or added to cart).

• Location Data: We may collect approximate location data to calculate shipping costs or show relevant local offers.

2. Why We Collect Your Data (Purpose of Processing)

We process your information based on the following legal grounds:

• Contractual Necessity: To process orders, manage accounts, and deliver products.

• Consent: To send promotional emails or notifications (which you can withdraw at any time).

• Legal Obligation: To comply with tax, accounting, or Kenyan regulatory requirements.

• App Functionality: To provide customer support and improve app performance.

3. Data Sharing and Third-Party Disclosures

We do not sell your personal data. We only share information with trusted partners necessary for our operations:

• Logistics Partners: To deliver your orders to your physical address.

• Payment Processors: To securely handle credit card or mobile money transactions (e.g., M-Pesa).

• Service Providers: Cloud hosting and analytics providers who help us maintain app stability.

• Legal Compliance: We may disclose data if required by the Office of the Data Protection Commissioner (ODPC) or other Kenyan law enforcement.

4. Data Security and Encryption

We implement industry-standard security measures:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption.

• Storage: Data is stored on secure servers with restricted access.

• User Responsibility: You are responsible for keeping your account password confidential.

5. Your Rights & Data Control

Under the Kenyan Data Protection Act, 2019, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or fix inaccurate information.

• Portability: Request your data in a structured, machine-readable format.

• Objection: Opt-out of direct marketing at any time.

6. Account and Data Deletion (Google Play Requirement)

We provide a straightforward way for you to control your data. You may request the deletion of your account and all associated personal data directly within the App Settings menu or by visiting our Data Deletion Request Page.

Upon request, we will delete your data within 30 days, unless we are legally required to retain specific transaction records for tax purposes.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover such data has been collected, it will be deleted immediately.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes via in-app notification or email.

9. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer:

• Email: info@davidsglobalmall.com Physical Address: Lithuli, Nairobi, Kenya Official Website: <!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!---->www.davidsglobalmall.com<!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!---->

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